Shipping policy

SHIPPING POLICY

GOY products are made on demand and fulfilled through our production partners. Production normally begins after an order is confirmed.

DELIVERY TIMES

Estimated production and shipping times are shown at checkout when available.

Delivery times vary depending on the destination, carrier, product availability, customs conditions and other factors outside our direct control. Delivery estimates are not guaranteed delivery dates.

SHIPPING RATES

Available shipping methods and shipping charges are calculated at checkout based on your delivery address.

INTERNATIONAL ORDERS

We ship to supported destinations worldwide.

Depending on the destination, import duties, local taxes or customs charges may apply. Any charges that are not collected during checkout may be payable by the recipient where permitted by applicable law.

TRACKING

When tracking is available for your shipment, tracking information will be provided after the order has been dispatched.

DELIVERY INFORMATION

Please check your name and delivery address carefully before placing your order.

If you notice an error, contact us immediately. We cannot guarantee that delivery information can be changed after production or dispatch has begun.

LOST, DAMAGED OR RETURNED SHIPMENTS

If your shipment appears to be lost, arrives damaged, or is returned to sender, contact us through our Contact page so that we can investigate the issue with the carrier or fulfillment partner.

Nothing in this policy limits any mandatory consumer rights under applicable law.